Privacy Policy

Privacy Policy

Last updated: [Insert Date]

At breakthewire, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (www.breakthewire.co.uk) and purchase our products.

If you have any questions, please contact us at:
📧 info@breakthewire.co.uk

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Identity Data: your name, date of birth (if provided).

  • Contact Data: email address, phone number, billing and shipping address.

  • Payment Data: payment details provided at checkout (processed securely by our payment providers – we do not store full card details).

  • Transaction Data: order history and purchase details.

  • Technical Data: IP address, browser type, device information, cookies.

  • Marketing Data: your preferences for receiving marketing communications.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.

  • Manage your customer account.

  • Communicate with you about your order or enquiries.

  • Send marketing emails if you have opted in.

  • Improve our website, products, and customer experience.

  • Comply with legal obligations (e.g., tax, fraud prevention).

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity – to fulfil your order and provide customer service.

  • Consent – when you opt into marketing communications.

  • Legitimate interests – to improve our services and marketing.

  • Legal obligations – to comply with UK law (e.g., financial records).

4. Sharing Your Information

We may share your personal data with:

  • Service providers (e.g., couriers, payment processors, website hosting).

  • Legal authorities if required by law.

  • We will never sell your personal information to third parties.

5. International Transfers

If we transfer your data outside the UK/EEA (e.g., payment processors, cloud storage), we ensure it is protected through standard contractual clauses or equivalent safeguards.

6. Data Retention

  • We retain your personal information only as long as necessary for the purposes collected.

  • For example, order records are kept for up to 6 years to comply with UK tax law.

  • Marketing data will be deleted if you unsubscribe.

7. Your Rights (UK GDPR)

You have the following rights regarding your personal data:

  • Access – request a copy of the information we hold about you.

  • Rectification – correct inaccurate or incomplete data.

  • Erasure – request deletion of your personal data (subject to legal obligations).

  • Restriction – limit how we use your data.

  • Data portability – receive your data in a transferable format.

  • Object – opt out of certain processing, including direct marketing.

To exercise your rights, email us at hello@breakthewire.com.

8. Cookies

  • We use cookies to improve your browsing experience, analyse site traffic, and personalise content.

  • You can manage or disable cookies in your browser settings.

  • For more detail, see our separate Cookie Policy (if applicable).

9. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

10. Children

Our website is not intended for children under 16. We do not knowingly collect data relating to children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

12. Contact Us

If you have any concerns about how we use your personal information, please contact us at:
📧 info@breakthewire.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: www.ico.org.uk